FAQ
Welcome to the I regali di Mosė FAQ page. Here you will find answers to common questions regarding our products, orders, shipping, payments, returns, and store policies.
If you cannot find the information you are looking for, please contact us at support@iregalidimose.com.
GENERAL QUESTIONS
Q: What is I regali di Mosė?
A: I regali di Mosė is an online store offering home décor, decorative accessories, lighting, stationery, and gift items.
Q: Where are you located?
A: Our business address is:
Via Lorenteggio, 43
20146 Milano MI
Italy
Q: How can I contact you?
A: You can contact us via:
Email: support@iregalidimose.com
Phone: +39 340 248 9372
ORDER QUESTIONS
Q: How do I place an order?
A: Browse our website, select a product, add it to your cart, and proceed to checkout.
Q: Can I modify or cancel my order?
A: Orders may only be modified or cancelled before they have been processed for shipment. Please contact us as soon as possible if changes are required.
Q: Will I receive an order confirmation?
A: Yes. An order confirmation email will be sent after your order has been successfully placed.
SHIPPING & DELIVERY
Q: How long does delivery take?
A: Estimated delivery times are:
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Processing Time: 1–2 business days
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Transit Time: 3–4 business days
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Total Delivery Time: 4–6 business days
Delivery times are estimates and may vary.
Q: How much does shipping cost?
A: We offer free shipping on all orders.
Q: What is your order cut-off time?
A: Our daily order cut-off time is 5:00 PM (CET).
Q: Do you provide tracking information?
A: Tracking information may be provided when available from the shipping carrier.
Q: What happens if I enter the wrong address?
A: Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.
PAYMENT QUESTIONS
Q: What payment methods do you accept?
A: We accept payment methods displayed at checkout.
Q: Is my payment secure?
A: Payments are processed through secure payment service providers.
Q: Can my payment be declined?
A: Yes. Payments may be declined by your bank, card issuer, or payment provider.
RETURNS & REFUNDS
Q: What is your return policy?
A: We accept eligible return requests within 30 days of delivery.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless otherwise required by applicable law.
Q: How do I request a return?
A: Contact our support team with your order number and details regarding the return request.
Q: What is your refund policy?
A: Approved refunds are processed in accordance with our Return & Refund Policy after the returned item has been received and inspected.
Q: Is there a restocking fee?
A: No. We do not charge a restocking fee.
Q: Can I return used items?
A: No. Returned items must be unused and meet the requirements outlined in our Return & Refund Policy.
PRODUCT QUESTIONS
Q: What types of products do you sell?
A: We currently offer products within the following categories:
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Ceramic Vases
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Candle Holders
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Table Lamps
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Pencil Cases & Pouches
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Notebooks
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Home Décor Accessories
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Gift Items
Q: Are product sizes available?
A: Available sizes, dimensions, and specifications are listed on the relevant product pages where applicable.
Q: Are product colors and finishes exactly the same as shown?
A: Actual colors and finishes may vary slightly due to photography, lighting conditions, and screen settings.
ORDER ISSUES
Q: What if my order is delayed?
A: Delivery times may be affected by carrier operations, weather conditions, holidays, or other circumstances outside our control.
Q: What if I receive a damaged, defective, or incorrect item?
A: Please contact us within a reasonable time after delivery and provide photographs of the item and packaging for review.
PRIVACY & SECURITY
Q: Do you collect personal information?
A: Personal information may be collected and processed as described in our Privacy Policy.
Q: Do you share my information?
A: Information may be shared with service providers when necessary to process orders, payments, deliveries, or other business operations.
SUPPORT
Q: How can I contact customer support?
A: You can contact us by email or phone using the contact information provided below.
Q: What information should I include when contacting support?
A: Please include:
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Your order number
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A description of your inquiry
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Photographs, if applicable
CONTACT INFORMATION
I regali di Mosė
📞 +39 340 248 9372
📍 Via Lorenteggio, 43, 20146 Milano MI, Italy
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (CET)
Order Cut-Off Time
5:00 PM (CET)