Refund policy

Effective Date: 15/06/2026

At I regali di Mosė, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds may be accepted.

By placing an order through our website, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. RETURN WINDOW

Customers have 30 days from the delivery date to request a return
Requests submitted after this period may not be eligible
We recommend contacting us promptly if you wish to return an item

3. RETURN SHIPPING RESPONSIBILITY

Customers are responsible for:

Return shipping costs
Arranging their own return shipment
Providing tracking information when available

Shipping charges are non-refundable.

4. RESTOCKING FEE

We do not charge any restocking fees.

Customers remain responsible for return shipping costs.

5. HOW TO INITIATE A RETURN

To request a return:

Contact our support team
Provide your order number
Explain the reason for the return
Include photos if the item arrived damaged or incorrect

Our team will review your request and provide further instructions.

6. REFUND PROCESS

Once the returned item is received and inspected:

Refunds will be processed within 14 business days
Refunds will be issued to the original payment method
Customers will receive confirmation once the refund has been processed

7. REFUND CONDITIONS

Refunds are only issued when:

Return eligibility requirements are met
The item is received in acceptable condition

Partial refunds or denial of refunds may apply to:

Used items
Damaged items not caused during shipping
Items returned without original packaging

8. NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Items returned after the applicable return period
Used notebooks, journals, or writing products
Used pencil cases and pouches showing signs of wear, damage, or alteration
Table lamps or lighting products damaged due to improper installation, misuse, modification, or handling after delivery
Ceramic vases, candle holders, and decorative items damaged after delivery due to accidental impact, misuse, or improper handling
Items returned without original packaging or proof of purchase