Shipping policy

Effective Date: 15/06/2026

This Shipping Policy explains how orders placed through I regali di Mosė are processed and delivered.

By placing an order through our website, you agree to the terms outlined below.

1. ORDER PROCESSING TIME

All orders are processed within:

  • 1–2 business days (Monday–Friday)

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed, it will be prepared for shipment and handed over to the shipping carrier.

2. ORDER CUT-OFF TIME

Daily order cut-off time:

  • 5:00 PM (CET)

Orders placed:

  • Before 5:00 PM (CET): Processed on the same business day

  • After 5:00 PM (CET): Processed on the next business day

3. SHIPPING COST

  • Free Shipping on All Orders

No additional shipping charges are applied during checkout.

4. TRANSIT TIME

Once your order has been shipped, the estimated delivery time is:

  • 3–4 business days

Delivery times may vary depending on destination, carrier operations, and external factors.

5. TOTAL DELIVERY TIME

Estimated total delivery time:

  • Processing Time: 1–2 business days

  • Transit Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

6. SHIPPING CONFIRMATION & TRACKING

After your order has been shipped:

  • A shipping confirmation email will be sent

  • Tracking information will be provided when available

You may use the tracking information to follow the status of your shipment.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays or failed delivery

  • Orders delivered to an address provided incorrectly by the customer remain the customer's responsibility

  • Additional charges resulting from incorrect address information may be the responsibility of the customer

8. DELIVERY DELAYS

Delivery delays may occur due to:

  • Shipping carrier operations

  • Weather conditions

  • High shipping volumes

  • Customs procedures (if applicable)

  • Other circumstances beyond our control

Delivery estimates are not guaranteed.

9. LOST OR MISSING PACKAGES

If tracking information shows that a package has been delivered but you cannot locate it:

  • Check with household members or neighbors

  • Contact the shipping carrier

  • Contact our support team for assistance

10. FAILED DELIVERY ATTEMPTS

Delivery may fail due to:

  • Incorrect address information

  • Recipient unavailable

  • Failure to collect the package

Additional shipping charges may apply if a package requires reshipment.

11. SHIPPING DESTINATIONS

We currently ship within Italy.

12. ORDER CHANGES & CANCELLATIONS

Orders may be modified or cancelled before processing begins.

Once an order has been processed or shipped, modifications and cancellations may not be possible.

Please contact us as soon as possible if you need assistance.

13. CONTACT INFORMATION

For shipping-related inquiries, please contact:

Business Name: I regali di Mosė

Business Address:
Via Lorenteggio, 43
20146 Milano MI
Italy

Business  Email: support@iregalidimose.com

Business Phone: +39 340 248 9372

IMPORTANT NOTICE

  • Delivery estimates are provided for reference only

  • Customers should ensure shipping information is accurate before placing an order

  • Tracking information will be provided when available

  • Processing and delivery times may vary during holidays and peak periods